"If we communicate with our customers through the channels they have chosen (social networks), we will increase their level of satisfaction and they will have a better perception of our company."
David Martinez Calduch
Fundador y Consultor en Soluciona Facil
Because Social Media Customer Service
Attend to your customers from their social networks, manual and automatic assignment of support tickets, shift work teams, team performance reports, pre-scheduled responses, etc..
What customers ask for
- Multi-channel customer
- Demands responsiveness
- Demands speed
- Seeks personal treatment
- Is PRO ACTIVE
- Unified multichannel management
- Multi operator / Multi language / 24×7
- Customers grouped by type and business indicators
- Assigned operator
- 96% satisfaction level
- Unify the conversation with the customer
- SSMM company image
- Fast service and response times
- Unified communications internally and with historical data
- Increased customer satisfaction and brand enhancement
Are you interested in differentiating yourself in a powerful way from your competition?
Contact us and we will tell you how we can help you.